Shipping and Exchange Policy
Last updated: October 2026
This policy explains how Raaz MD orders are shipped and delivered. It applies to all orders on the Raaz MD Platform, operated by Dunnwood Health Private Limited, and forms part of our Terms and Conditions.
1. Where we ship
We ship only within India.
2. Prescription medicines
Prescription medicines are dispatched only after a Doctor has issued a valid prescription and our pharmacist has approved it.
3. Delivery time
We aim to deliver within 1 to 2 weeks of order confirmation, or of your prescription being issued for prescription medicines. Delivery can take longer because of courier schedules, your location, weather, public holidays or events beyond our control. We are not liable for delays caused by courier companies or postal authorities, but we will help you follow up.
4. Shipping charges
| Charge | Amount |
|---|---|
| Standard shipping | Free |
| Cash on Delivery (COD) | Extra charge shown at checkout; may change |
| Reshipping after a failed or refused delivery | Reshipping fee, told to you before we reship |
5. Couriers and tracking
Orders are shipped through registered courier companies or India Post. When your order is dispatched, we send you a tracking link by SMS, WhatsApp or email.
6. Discreet packaging
All orders are sent in plain packaging that does not show what is inside.
7. Delivery address
We deliver to the address and phone number you give us. Please make sure they are correct. You can change the address only before your order is dispatched.
8. Failed or refused deliveries
If an order cannot be delivered because the address is wrong, you cannot be reached, or the delivery is refused, the package is returned to us. You can then:
- ask us to reship it, after paying the reshipping fee; or
- cancel the order, in which case it is treated as a cancellation after dispatch under our Cancellation and Refund Policy (40% restocking charge, if the package returns sealed and unopened).
9. Damaged, wrong or incomplete deliveries
Do not accept a package that looks tampered with. If your order arrives damaged, incomplete or with the wrong items, report it within 7 days of delivery with your order ID and photos. After we verify it, we will replace or refund the affected items, as set out in our Cancellation and Refund Policy.
10. No exchanges
We do not offer exchanges. Medicines and health products cannot be restocked once delivered, and opened medicines can never be restocked. Damaged or wrong items are handled under section 9.
11. Digital services
Consultations, coaching and app access are delivered digitally. We confirm bookings and access by email or WhatsApp.
12. Contact
For delivery questions, email mail@raazmd.com or call +91 63648 30022, Monday to Friday, 10:00 am to 6:30 pm IST, except public holidays.